How Omnify helps Lakeside Swim Club effortlessly Manage Members

Lakeside Swim Club is a breathtakingly beautiful community facility located in the Highlands in Louisville. It was established way back in 1924. The intention was to beautify the property surrounding the Lake and convert it into a swimming pool for its members' benefit and indulgence. The Club grounds and quarry area (over 3 acres) has a natural fortification on two sides by forty-foot cliffs. It gives the property quite a naturally serene panoramic view!

Over the years, this private club that started as a recreational space has parallelly accommodated a competitive arena for swim teams and Olympic swimming athletes. In fact, Lakeside Swim Club is lucky enough to boast of hosting around ten Olympians, including Rachel Komisarz, Caroline Burckle, Clark Burckle, and Mary T. Meagher, to mention a few, who have in the past trained at this famous quarry.

This beautiful recreational spot houses both pools and fitness facilities for members round the year. Some amenities of the property that its members love talking about are a heated pool, two lakes, a kiddie pool, two lap lanes, a rafting area, a leisure area for floating and playing, diving boards, a gym and sauna, a concession stand, grills and seating arrangements for everyone. 

Lakeside Swim Club is not just a recreational place to laze and soak up in the sun during a bright sunny afternoon, but it is more like a tradition among the neighborhood. A tradition that has been upheld among the old and new members following years and years now. Hence, managing a business of this stature and great history is a mammoth task in itself! The managing staff at Lakeside Swim Club has found Omnify as the absolute solution for its booking and scheduling needs and membership management. 

Let's know more about Lakeside Swim Club's experience with Omnify in this customer story.

Please help us with your introduction.-

Hi, My name is Elizabeth Buecker. I am the Supervisor (Program) at Lakeside Swim Club.

What challenges were you facing, and what motivated you to solve them?

We were looking for a booking platform with enough functionalities to serve our needs. Initially, we used SignUp Genius. But, we did not like it as it had limited functionalities and was far less organized. Also, it was not nearly as user-friendly for us.

How do you use our product, and how have you benefited from using Omnify?

We use Omnify across managing our whole facility. Members of Lakeside Swim Club must make reservations to enter and use our swimming pool or exercise room. We have hour-long reservations and half hour reservations. Omnify helps meet these reservation demands of our facility.

How has Omnify improved your day-to-day life?

Omnify has been very able to meet our reservation and scheduling needs. It has made the process of managing members smooth and effortless.

‍What has exceeded your expectations since working with us?

Omnify has been excellent in various parameters. One thing that totally deserves mention is the Customer Service of Omnify. The Customer Service representatives have been beneficial every time we would have a query or an issue. I would give Customer Service a 9/10. They are super-efficient and helpful, no doubt about it, but we would like them to have an even shorter response time. However, we understand that the response came a little late at times because the number of users Omnify has today has grown a lot over the last few months.

‍How have we managed to help you in the growth of your business? Can you share some revenue numbers/growth percentages, etc.?

Omnify has been significantly easier in keeping facility numbers under control. We think that the price point is fair.

What would you tell someone who's considering Omnify?

Overall, on the whole, Omnify software has been great for our facility. It is especially conducive for a facility like Lakeside Swim Club with multiple areas where reservations are needed. I don't think it's necessary to pay for the service if you only have one area to make reservations. For us, Omnify has been relatively easy to navigate. 

‍Few Key Insights

Do you think Omnify delivers good value for the price?‍

Yes

Are you happy with Omnify's feature set?

Yes

Did Omnify live up to sales and marketing promises?‍

I wasn't involved with the selection/purchase process 

Did implementation of Omnify go as expected?‍

Yes

Would you buy Omnify again?‍

Yes

We at Omnify, thank Lakeside Swim Club for such words of encouragement. It is an honour to serve you-  Jewel of the Highlands!

If you own a Pool or Recreational Center and are looking for an intuitive Reservation Platform, do check out Omnify or Schedule a Demo.